Terms, privacy and refunds
Service scope
FieldFix HVAC provides educational remote troubleshooting support for trained HVAC professionals. Customers remain responsible for licensing, site safety, manufacturer requirements and final repair decisions.
Paid case and video support
Case submissions and 24/7 on-demand video-call requests are available only after Stripe confirms a purchase or active trial. Video calls use Google Meet and count against the allowance shown for the selected plan. Do not submit payment-card information, passwords or unrelated customer personal information.
Monthly trial and renewal
Field Pro and Shop Desk begin with a 14-day membership trial and a $1 activation charge paid at signup. A card is required. Unless canceled before the trial ends, the selected plan automatically renews at $49 per month for Field Pro or $399 per month for Shop Desk until canceled.
Response and refunds
The $1 trial activation charge, completed reviews, used video calls and used subscription allocations are generally non-refundable. If FieldFix cannot deliver purchased support, contact support@fieldfixhvac.com.
Privacy
FieldFix uses submitted contact, equipment and diagnostic information to deliver the purchased service, maintain records and respond to support questions. Stripe processes payment information under its own privacy terms.