Choose support
Select the one-time review or monthly plan that fits your workload.
SENIOR TECH HELP • 24/7 VIDEO • NO GUESSING
24-hour senior technician support in your pocket.
Get evidence-first troubleshooting plus paid-member access to 24/7 on-demand Google Meet video help when you need another experienced technician looking at the problem with you.
Educational troubleshooting support—not a substitute for required licensing, site safety procedures or manufacturer instructions.
PAYMENT-FIRST CASE INTAKE
Only paid customers can submit a case.
The secure case form unlocks after Stripe confirms payment. An unpaid checkout never creates a support request.
Pay securely
Stripe processes payment and returns you to a verified FieldFix intake.
Submit the evidence
Send equipment details, readings and completed checks from the unlocked form.
STRAIGHTFORWARD PRICING
Case review and 24/7 live help.
Monthly trials require a card and cost $1 today. Your regular monthly charge begins automatically after 14 days unless you cancel first.
Case Review
$79
Three paid diagnostic cases
- Three separate case reviews
- One 24/7 on-demand senior-tech video call
- One follow-up per case
BEST FOR SOLO TECHS
Field Pro
$49/month
$1 today · 14-day trial
- Three case reviews weekly
- Three 24/7 video calls monthly
- Then $49/month until canceled
Shop Desk
$399/month
$1 today · 14-day trial
- Up to 10 technicians
- Five case reviews per technician weekly
- One shop-wide 24/7 video call weekly
- Then $399/month until canceled
Paid-member access: Stripe must verify the purchase or trial before the case and video-call request forms unlock.
FIELD SERVICE APP
Put FieldFix on your home screen.
Android: tap Install app. iPhone: open this page in Safari, tap Share, then Add to Home Screen.
CLEAR BOUNDARIES
What FieldFix is—and isn’t.
Will you tell me what part to replace?
We provide a prioritized test path and explain what each result means. A part recommendation comes only when the evidence supports it.
Is this for homeowners?
The service is designed for HVAC technicians and maintenance professionals. Homeowners should use a licensed local contractor.
What should never be submitted?
Do not submit passwords, payment-card data, customer private information or anything unrelated to the equipment case.